Responsible Gaming at 35bd2
Your Wellbeing Comes First

At 35bd2, responsible gaming is not an afterthought — it is a core principle that shapes how we design and operate every aspect of our platform. We believe that online gaming should be an enjoyable leisure activity for adults across Bangladesh, and we take our duty of care to players extremely seriously. Our approach to responsible gaming is built on three pillars: prevention, intervention, and support.

Prevention means equipping every 35bd2 player with the tools they need to stay in control before a problem develops. This includes deposit limits, loss limits, session reminders, and time-out features — all accessible from the account dashboard without the need to contact support. We also carry out ongoing monitoring of player behaviour to identify patterns that may indicate elevated risk.

Intervention means that where our platform analytics or support team identify a player who may be experiencing gambling-related harm, we will proactively reach out to offer guidance, resources, and access to our player protection tools. 35bd2 reserves the right to restrict or suspend accounts where we have a genuine concern for a player's wellbeing, even in the absence of a formal self-exclusion request.

Support means that players who are struggling can always reach a knowledgeable, empathetic support team at [email protected] or via live chat, 24 hours a day. We treat all responsible gaming enquiries with the utmost confidentiality and without any negative impact on the player's standing or relationship with 35bd2.

We also recognise that gambling is not appropriate for everyone. If you are under 18, if you are in financial difficulty, if you are experiencing emotional distress, or if gambling is interfering with your daily life, please do not gamble on 35bd2 or any other platform. Use the self-exclusion and support tools described on this page, and consider speaking to a professional counsellor.

35bd2 operates a strict 18+ policy. No person under the age of 18 may register an account, make a deposit, place a bet, or access any real-money game on the 35bd2 platform. This policy applies to all players regardless of where they are located within Bangladesh.

During the registration process, all players are required to confirm that they are aged 18 or above. In addition, 35bd2 conducts identity and age verification (KYC — Know Your Customer) checks as a standard part of the account approval process. Players may be asked to submit a copy of their national identity card (NID), passport, or another government-issued document before they can make their first withdrawal.

Protecting minors at home: If you share a device with younger members of your household, we strongly recommend the following steps to prevent minors from accessing gambling content:

• Use password-protected device accounts that minors cannot access.
• Never save your 35bd2 login credentials in a shared browser.
• Enable parental control or content filtering software on shared devices.
• Log out of 35bd2 completely after every session on a shared device.
• Do not leave your 35bd2 account open and unattended on any screen accessible to children.

Free parental control tools are available across most Android and iOS devices used in Bangladesh. We encourage all guardians to make use of these tools alongside the 35bd2 platform's own age restriction measures.

Deposit limits are one of the most effective tools for maintaining control over your gambling expenditure. 35bd2 allows every player to set a personal deposit limit that restricts the total amount they can add to their account wallet in a given period. Limits are expressed in BDT and can be set at three levels:

• Daily deposit limit: The maximum amount in BDT you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum amount in BDT you can deposit across a rolling 7-day period.
• Monthly deposit limit: The maximum amount in BDT you can deposit across a rolling 30-day period.

You may set a deposit limit at any time through the Responsible Gaming section of your 35bd2 account dashboard. Limit reductions take effect immediately. Limit increases, however, are subject to a mandatory 7-day cooling-off period before they come into effect — this delay is intentional and is designed to prevent impulsive decisions made during a losing streak from undermining your own financial safeguards.

If you reach your deposit limit before the period resets, any further deposit attempt will be declined automatically by the platform. You will receive a notification explaining that your limit has been reached and when it will next reset. You cannot override a deposit limit mid-period — this is by design.

35bd2 recommends that all new players set a deposit limit before making their first deposit. Starting with a conservative limit and adjusting upward only after careful reflection is a strong foundation for a sustainable, enjoyable gaming experience.

Sometimes a player needs a short break from gambling without committing to a long-term self-exclusion. 35bd2's time-out feature allows you to temporarily suspend your account for a defined period, giving you the space to step back, reflect, and reset.

Time-out periods available on 35bd2 are as follows:

During a time-out period, your account is fully suspended. You cannot log in, deposit, withdraw, or place any bets. All scheduled promotional emails and SMS notifications are automatically suppressed for the duration of the time-out. Any active bonuses are paused and will resume (if not expired) when the time-out ends.

To activate a time-out, visit the Responsible Gaming section of your account dashboard and select your preferred duration. The suspension will take effect within minutes of confirmation.

Self-exclusion is a formal, longer-term commitment to stop gambling on the 35bd2 platform. It is the most powerful responsible gaming tool available and is intended for players who feel that their gambling has become — or is at risk of becoming — a serious problem. 35bd2 treats all self-exclusion requests with care, urgency, and absolute confidentiality.

The following self-exclusion periods are available:

• 1 Month — A minimum short-term exclusion for players who recognise an emerging issue and want immediate protection.
• 3 Months — A medium-term exclusion that provides time to seek external support and counselling.
• 6 Months — An extended exclusion recommended where gambling has already caused financial or personal harm.
• 1 Year — A long-term exclusion for players who need significant time away from gambling in all forms.
• Permanent Exclusion — A lifetime ban from the 35bd2 platform. This action is irreversible. If you choose permanent exclusion, your account will be closed permanently and cannot be reopened under any circumstances — including under a different email address or phone number.

To request self-exclusion, you may either use the self-service tool in the Responsible Gaming section of your account dashboard or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Support-initiated self-exclusions are processed within 24 hours of confirmation, and the account will be suspended immediately upon request — you do not need to wait for the 24-hour processing window before the account becomes inaccessible.

During any self-exclusion period, 35bd2 will suppress all marketing, promotional, and bonus communications to the excluded player. We will also make reasonable efforts to prevent the excluded player from opening a new 35bd2 account. Players who attempt to circumvent a self-exclusion by creating new accounts will have those accounts closed and any associated funds returned.

Problem gambling can affect anyone. It does not only happen to people who gamble large amounts — it can develop gradually over time and often goes unrecognised until it has already caused significant harm. Understanding the warning signs is the first step towards getting back in control.

35bd2 encourages all players to regularly reflect on their gambling behaviour. If you answer "yes" to several of the questions in the self-check below, we strongly encourage you to use our responsible gaming tools and to consider reaching out to a support service.

35bd2's own support team is always your first point of contact for gambling-related concerns. However, we also strongly encourage players who are experiencing problem gambling to seek independent, professional support. Below are the primary avenues available to players in Bangladesh.

35bd2 does not profit from problem gambling and actively works to identify and protect at-risk players. If you are concerned about a friend or family member's gambling habits — even if they do not play on 35bd2 — the resources above can provide guidance on how to offer support constructively and without creating conflict.

Beyond the core responsible gaming tools, 35bd2 has implemented a range of platform-level player protection features that operate automatically in the background — providing an additional layer of safety for every registered player in Bangladesh.

• SSL Encryption: All data transmitted between your device and the 35bd2 platform is protected by industry-standard SSL encryption. Your personal details, payment information (bKash, Nagad, Rocket, Visa, Mastercard), and account credentials are never transmitted in plain text.
• Account Activity Monitoring: Our platform continuously monitors account activity for patterns associated with problem gambling — such as sharp increases in deposit frequency, session duration spikes, or rapid loss of large balances. Where such patterns are detected, our team may proactively reach out to the player.
• Segregated Player Funds: Player wallet balances are maintained separately from 35bd2's operational funds. This ensures that your deposited BDT balance is protected and available for withdrawal independent of the platform's business operations.
• Fair Play Certification: All games available on 35bd2 — including slots, live casino tables, cricket betting markets, and skill-based titles — are subject to fair play standards. Random number generators (RNGs) used in electronic games are tested to ensure that outcomes are genuinely random and cannot be predicted or manipulated.
• Marketing Opt-Out: Players can opt out of all promotional communications — including bonus offers, tournament invitations, and seasonal promotions such as Eid or IPL specials — through the account notification preferences panel. Players under an active time-out or self-exclusion are automatically removed from all marketing lists.
• Bonus Restrictions for At-Risk Players: If a player has activated a deposit limit, time-out, or self-exclusion, or if our monitoring systems flag a potential concern, 35bd2 will not send targeted bonus offers designed to increase play. Responsible gaming always takes precedence over commercial considerations.

We review and update our responsible gaming policies and technical features on a regular basis to ensure they reflect best practice and the evolving needs of our player community. If you have a suggestion for improving our responsible gaming provisions, please share it with our support team at [email protected] — all feedback is reviewed by our product and compliance teams.

Ultimately, the most important player protection feature is an informed, aware player. We encourage every 35bd2 member across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond to read this page in full, to use the tools available to them, and to reach out whenever they need support. Gaming at 35bd2 should be something you look forward to — a source of entertainment, excitement, and community — and we are committed to keeping it that way for every player who chooses to join us.